Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Sign in. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsMoving house - 18 month contract restarted. 5 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services. Hi , Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some issues with your package at the moment. Does your bill not offer an itemised breakdown of the charges included? Our team on 150 [from any VM mobile or landline] or 0345 454 111 would be happy to look into your package with you if you feel like you're being overcharged as our Customer Care team specialise in this sort of query. on 30-01-2023 12:30. Further exclusions & legal stuff apply. I had an email suggesting my contract had now ended and I wish to downgrade. Virgin Media wouldn't confirm the smallest and largest increase customers face, but said 99. The 6-month offer is valid between 01/02/2023 and 31/01/2024 (23:59 GMT). Virgin Fibre Areas only. Options 02-10-2022 11:40 - edited 02-10-2022 11:41 There is no email to write to, unfortunately, and all forms of trying to contact VM are regularly reported on here to be. We do not handle cancellations or package changes via the forums but if you can call us on 150/0345 454 1111 as close to 8am when we open as possible, the queues are usually far quieter. From experience there are 3 levels here: Rep from the Philippines offering you savings of £1-£5 per month max (never agree to this) It's not ideal but it's the only way to get the best deal at Virgin. Did you do any research into the differences before asking/accepting an offer, to convert?wrote: I have Volt 500 broadband (originally M350 before the Volt boost). £8p/m extra or included with Gig1 or Volt. Reliability: Router: Virgin Media M125 fibre broadband is the provider's new entry-level deal, offering speeds in excess of 100Mbps and some of the market's cheapest pricing. Ideally I'd like to sign up as a new customer under my own name, however the other homeowner is also able and willing to sign up in their name instead (it's under my name currently) if this would be quicker). Log In. You just need to give Virgin Media 30 days’ notice that you want to leave. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. list of woke companies to avoidEnter your account details. Sky also confirmed it would be hiking prices by an average of £43 a year from April. I recently received notification my bill would increase, I need to reduce costs and want to drop my package from 350 with 02 volt. The price may differ from the websites however as that £34. However, we currently rent and. This promotion means you won’t pay the usual setup fee of £35. It may also start a new minimum term 18 month contract. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub. If you can give the team a call on 150 from a Virgin Media landline or 0345 454. If you are out of contract however, you will be able to have a broadband only package if you wish. Then select Add again. Ethernet cable is faintly easy to hide. Reply. Leaving Virgin Media. 00 a month (down from £142. I would keep broadband. gerri1030. £35 setup fee applies*. All Good I thought. 12 minutes ago. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. 8%. Our , which you can add anytime, start from £2. You should certainly be able to 'downgrade' from BB/TV/Phone to broadband only, they may be reluctant, even lie and say you cannot, but insist they reduce the package to BB only , and if they don't do it on request, threaten to leave VM completely. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. This discussion has been closed. Upgrade your broadband today and get faster download and upload speeds. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 5% will see bills rise by no more than £4. The home phone switchover cannot be deferred unfortunately. Virgin Media Quickstart set up. Hi all. Your billing won't change until then. You can then discuss changes to your contract. 7%. Virgin Media is part of the Virgin family and is a British based telecommunications company. This will reset the router to factory settings. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin media downgrade. 50 per month. Or you could play the retentions game, pricing up your services from alternative suppliers in order. Broadband, TV & Mobile. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. WhatsApp chat last Sunday agreed £65 downgrade including returing 2nd unused TiVo but promised a confirmation email in a few hours. Your free broadband speed boost from Virgin Media is here! We’re giving all broadband customers on 100Mbps or below a broadband boost, so. No changes to TV (Maxit) and BB (GIG1). Currently, I am on a bundle which consists of TV and Broadband. They provide customers with telephone,. Then the CIS, CSS and "Thanks for making those changes" email arrived. The settings page showed UPnP had automatically decided to open the port I wanted, but when I entered my public IP and the port number into an online port checker it turned out to be closed. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Downgrade Package. If you are, you’ll continue to be charged £12. Stream from Virgin Media. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. 30 September 2018 at 2:32PM. However, try the sales team. 0 Kudos. At least 30Mbps download speeds in every room or £100 one-off credit. Networking and WiFi. Here you’ll find all the help you need for Virgin Media related problems and issues. Even sitting in the room above the router, the WiFi was dreadful. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. As part of an area migration, all the lines will be switched over on a specified date. Telephone Line Rental - Don't useSpeed. O2, Three and Virgin Mobile will hike prices by up to 11. . You should have your expectations set that you will not get a new customer price. If you would like speak to a member of our customer care team, dial 1908. From here, you have the option to review your existing broadband services, or upgrade if you’re not on our highest tier. This often takes 4-6 hours - phone calls take priority. Please let us know how you get on. Telephone Line Rental -. Unfortunately, we do not support package changes on this forum however we can check if there's something to cause higher consumption, I'll pop you a message here shortly to give this a look. The latest movies and sport with our Virgin TV package Whether it's Sky Cinema, BT Sport or family friendly viewing, our package has it covered. deal anytime. Just streaming movies. Step 3. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Set up and change your Direct Debit details. Downgrades usually take 30 days to take effect. Virgin Mobile package Simply sign in to your mobile account. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst. My experience the Virgin Media has many pretty sketchy lately. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. Step 1. As Ernie_C has advised we aren't able to make any changes via the forums, we do have these alternate contact methods or you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Thanks, Megan_L. When you decide to renegotiate call 150 from a Virgin landline or mobile, or 0345 454 1111 from ay other phone, but best to call at 8am when lines first. Facebook. BUT - i. - JG”Push the white cable (from the old Hub) into the back of the new Hub. Find the subscription you want, select Add. For example, you pay in September for October’s services. With 2Gb speeds, Ireland's best broadband is now faster Search Search. Options. See all Volt broadband plans →. Yes. This should put you through to Retentions (thinking of leaving) however your call may be picked up first by. To understand why this may have happened. TiVo. Virgin Media services are only available in eligible Virgin Media network areas. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Sometimes you may notice that the monthly price for your services has changed. The home phone switchover cannot be deferred unfortunately. * Something trivial, adding caller display to a phone contract, removing/adding a TV channel pack, won’t do it, removing an entire service. Recently moved out of area and. Hi @BILLY0070, You'll continue to get the Volt benefits provided you remain a customer of both Virgin Media and O2. If you can set up using a Self-Install pack, but choose to use an engineer for. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. Get Netflix and watch unmissable Netflix Originals. The mobile plan will change at the start of your next bill cycle*. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Up to 3 WiFi Pods if needed. To check what Virgin Media package you are on: Sign in to My Virgin Media account. All you need to do is reboot your WiFi Hub on our free Virgin Media Connect app here, or find out how to do it manually here. Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. I don't work for Virgin Media. Virgin Media Hub 5. Save £100s on your existing package, without having to cancel. I’ve been looking at other posts and I can see virgin media has responded to other customers with similar experiences to mine by saying ‘contact 0345 454 1111 to speak to someone directly’ - before they get a chance t. Thanks You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. Premium channels and upgrades must be kept for at least 30 days. Call us on Freephone 1908 and chat to the Mobile Care team. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. o'hare airport terminal 5 smoking area; MEET CASEY. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. The My Virgin Media app lets you easily switch between your broadband, TV and home phone account, and your mobile account . Sports Picks. Log In. If you make a change to your package mid-month we need to adjust the services you’ve already paid for. When you place your order, we'll let you know. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in. QuickStart, set up and connections. Back up your device using iCloud or your computer. This promotion means you won’t pay the usual setup fee of £35. 50 and £4. General rule of thumb is that if you get transferred to a rep who clearly isn't based in the UK, you'll get shit deals. . What is a data allowance? Gigabytes (GB) of mobile internet (or data) that you’re allowed to use for no extra cost because they’re pre-paid for by your monthly phone bill, as part of your pay monthly plan. As a result, Virgin axed 10. You need to do it yourself. This includes restricting children from accessing inappropriate or adult content. TV on the go. Click on this and you'll see my message. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Networking and WiFi. I don't see how this changes my view that I don't need a SMART tv. Please enter your email. Remember, have your Virgin Media network name and WiFi password ready. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Sky Entertainment channels in. . Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. Comments. Virgin TV 360. Re: Looking to downgrade package to just TV. • Click the Change option next to your current WiFi. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. 4 or A. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. QuickStart, set up and connections. This promotion means you won’t pay the usual setup fee of £35. Options. Providing your services aren't suspended through no payment, Then yes you can chop and change what ever you wish. I have been trying to downgrade my package for a while now. 50 per month for new. The latest version of the app also adds some excellent features, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). I am trying to reduce the cost of our Virgin Media package. What’s changing: Your package until 23/02/2023: £123. You can cancel your subscription on 30 days’ notice, and we can do the same. Few days later, i got o2 sim for 8£ and ended up with 1 gig for 33£ + 30gb o2 sim for 8£. However, rather than cancelling we are looking to try and keep the package for my mum BUT the monthly cost is far too high for her to afford unfortunately. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. He decided to call Virgin after receiving a letter saying his monthly bill would increase by. We would like to show you a description here but the site won’t allow us. The home phone switchover cannot be deferred unfortunately. Join our community. Hi We are looking at downgrading our package and are really frustrated with the website and the options presented to us being only cancellation or upgrade. For example, you pay in September for October’s services. 168. To check what Virgin Media package you are on: Sign in to My Virgin Media account. Sorry! you need to have Broadband into your package, to add SIM into your bundle Entertainment Picks. Alternatively, you can call 0345 454 1111 from any other phone. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Watch an unrivalled range of the best movies with Sky Cinema on demand. Alternatives are to downgrade to M+ or even change to Freeview as I have a. It outstrips planned price hikes for rivals such as Sky which is planning a rise of around 8. This discussion has been closed. 00 per product or the monthly amount for the remaining months of your contract will apply to you, whichever is less. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. Early Termination Charge. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. Change the wireless channel – Log into your SuperHub’s admin console (192. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). QuickStart, set up and connections. I was considering reducing my speed to M50 but I'm not sure if this is still an available speed. Voice-Over-Internet Protocol is not supported. 8%, pushed by extremely high inflation rates in the. Make a payment using our dedicated automated payment service on 0800 064 3777 *. I had a delivery on Saturday for my new Virgin TV 360 box and the power cable does not fit into the box, I believe by trying to force the cable in it has caused some damage to the box. You might also need to change it if your current package isn’t available at your new address. £8p/m extra or included with Gig1 or Volt. This should put you through to Retentions (thinking of leaving) however your call may be picked up first by. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. A. All our deals are unlimited broadband. Mbps average. Head to Add subscriptions and on the Disney+ Premium option, click Add. Sticking with Virgin isn't a priority either, I've considered just cancelling completely (maybe saying that I'm moving out or something) and finding a better broadband provider. Account - Cable. Alternatively, you can call 0345 454 1111 from any other phone. Have you received. All forum topics. The current TV package we are on is “Full House” which is. Forgot your email address email address? If you’re not using your own device, read our help on private browsing before. My virgin Mobile account allows you to manage your virgin mobile services. Bills and payments. As a Virgin Media customer, you pay for your services in advance. The latest movies and sport with our Virgin TV package Whether it's Sky Cinema, BT Sport or family friendly viewing, our package has it covered. . With the little price hike, my Virgin Media bill will be £70 a month so I decided to downgrade and get rid of the services I don’t use. If you have any concerns about price rises, then be sure to contact Virgin Media directly. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Usually after you downgrade your service the change will come into effect in 30 days. Create new account. Follow the house rules. As a Virgin Media customer, you pay for your services in advance. I’m being offered various different packages that include tv and landline (which I don’t want and explicitly told that to the very first person I spoke to). if I did drop the speed to possibly 125 would I still receive the volt speed increase. virgin press change how downgradebrother in law wedding speech. Virgin Media engineer installation. If you do renew now, your minimum term will overlap with VM's new annual price increase policy from 2024. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Back a step. Gig1Fibre. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Hi, I've been on the Player bundle for almost 3 years but want to downgrade to just having fast broadband without the TV or Land-line. How Do I Log Into My Virgin Media Account. It has also promised there’ll be no charges to pay for existing Virgin Media customers who downgrade from one of its standard broadband products to Essential Broadband. See more of Virgin Media on Facebook. B. Hi there. But every time I go to the cancel and downgrade part of the website when I click on downgrade, it comes up with a 404 error, and it says that that webpage was removed. Further exclusions & legal stuff apply. Please, check the top right-hand side of our page to find a little white envelope. Sorry to hear that you were re-contracted without your permission. Up to 3 WiFi Pods if needed. uk' email address. Available with M50 broadband or faster. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play. At least 30Mbps download speeds in every room or £100 one-off credit. . Pack our kit. Re: Downgrading. They should be offering you the ultimate volt for £85 don’t take any less then cancel the o2 ultimate sim so you will pay £60 for the rest. Mobile Your Account. Dave. Help cancelling before installation. 99 a month. 1 Kudo. Virgin Media; My Virgin Media; Shop; Help;. This promotion means you won’t pay the usual setup fee of £35. Web You can downgrade your package either through your online account or by calling Virgin Media directly. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Now after 18 months the discount is ending so I want to downgrade - 5196133. Price increases are likely to hit the majority of customers of the major TV. On your installation day, your engineer will arrive in a. 6. After being on the phone for an age before, we decided not to - 5135619. From £ 38 a month. I am currently on Full Fibre 300 with Halo 3+, Complete WiFi, Hybrid Connect and Anytime Calls @ £54. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Still waiting!! Went back to WhatsApp again yesterday agreed and confirmed acceptance of ts & cs for said £65 per month downgrade. Volt. The main example of this that. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you’re up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. TV. Now if you'd asked can I upgrde the package then the answer would be yes but removing the TV amounts to cancelling it early so there would be a penalty. TV on the go. Previously with NTL, Virgin Net, Cabletel, Cable. But every time I go to the cancel and downgrade part of the website - 5404349. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. I am having the most horrendous time with Virgin, i signed up end of last week, install yet to take place, O2 been so rude, i called Virgin to ask about a package without o2 . Yes, I do have a BT line and a Virgin line. Your message will go into a queue and a representative will respond to you as soon as possible. See your balance and make quick payments. At least 30Mbps download speeds in every room or £100 one-off credit. Email or phone: Password: Forgot account? Sign Up. A Ti-Vo was installed in one of the upstairs bedrooms. Same package just £10 cheaper. You could HALVE the cost of your car and home insurance just by getting quotes on the right day. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Keep me signed in. I downgraded my broadband from 1 gig to 500m and just want to know how long it will take and how it works. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. Reply. Virgin Fibre Areas only. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Make a payment in My Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I'm frustrated as hell as my total package every month is £120 can't afford to keep paying it contract fin ages ago every time I phone to ask to downgrade my package I keep getting no where all I wht is just my broadband for my kids to use TV box and channels I don't wht any more can someone help plz as my Nanna changed hers and all. Return our kit We’ll talk you. We would prefer to reduce our broadband speed as our household is small and not many people are using the broadband. Add a subscription online through My Virgin Media. Or write to them to as per the terms and conditions. Thanks for taking the time to raise your concerns regarding changing your package, we appreciate you raising this via the forums. . C. Does anyone know what to do? I can't find the messenger link either so can't contact them direct. If you need us to put any wiring in, you may also be charged an installation fee, starting from £30 for a standard installation. virgin media change bundle modifyis new york city founded on september 11 1624. The Virgin Media cancellation dance. The new fibre phone line is designed to work with the same phones as the old copper line. . You’ll then be able to use your same old phone to make. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. I want to downgrade. Networking and WiFi. Voicemail Free - Don't use. The way VM bundles its packages though it is very likely you will get a lower price for a renewed minimum term by taking TV/broadband/phone. Manage Your Account. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. 50 a month (£30 to £54 a year) depending on the exact bundle they have. My Virgin Media makes managing your account easier with all your information in one place. If you don't want to use the phone then you can text VM on 0753 305 1809. 0. I will admit the FTTP option with BT would have been the one I would have gone for. £97. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. As above I completely hate the 360 software am I able to request downgrade back to TiVo software as you can't even undelete a show on this disaster of a software. Share. The do's and don'ts. TV on the go. Browse. If we join a broadband provider like BT or Virgin Media and they provide an email address with the broadband package, it's tempting to use it. 3 stars. So I have been asking myself if I even need the current full XL Virgin tv option. Select View package > Stream and then Manage Stream. Watch and stream on all your screens with Virgin TV 360 Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. I'm a Very Insightful Person, I'm here to share knowledge. I went to retentions as I was miffed at very slow speeds. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Enjoy unmissable live sport on 11 dedicated channels. Virgin Media Hub 5x.